General Terms and Conditions

1. General

All services which are rendered by Stronghold-Terrain UG (haftungsbeschränkt) for customers are performed exclusively on the basis of the following General Terms & Conditions. Deviating terms only apply if they are agreed upon in writing between Stronghold-Terrain and the respective customer.

2. Entry into contract

Stronghold-Terrain UG (haftungsbeschränkt)’ offers on the Internet constitute a non-binding invitation to customers to order goods from the Stronghold-Terrain  UG (haftungsbeschränkt) online shop.

By ordering the desired goods on the Internet, the customer makes a binding offer for entry into a purchase contract.

Stronghold-Terrain UG (haftungsbeschränkt) is entitled to accept this offer within 7 calendar days by sending an order confirmation. The order confirmation is sent by email. If the 7-day period expires fruitlessly, the offer is deemed to have been rejected.

3. Delivery times

All articles are shipped promptly after receipt of payment, from stock insofar as available. Usually this takes place within 72 hours.

Should an article not be available in the short term, we will inform you by email of the anticipated delivery period.

In the event of delivery delays, such as delays caused by force majeure, traffic congestion and orders issued by higher authorities, as well as other events not attributable to us, no compensation claim can be raised against us.

4. Packaging and shipping costs

See shipping and Returns

5. Payment

All prices quoted are total prices. All prices are in Euros.

Payment can only be made by transferring the sum owed into our bank account as payment in advance or by PayPal.

You will receive an email from us which contains the precise invoice details. For this reason, please ensure that you enter your email address and/or your telephone number into the order form so that we are able to contact you. When making payment, please quote your name and the invoice number as the reason for payment, so that we are able to allocate your payment to your order.

The purchase price is due within 14 days after notification of the invoice details.

The delivered goods remain our property until payment has been made in full (retention of title pursuant to § 158 and § 449 of the German Civil Code (BGB)).

6. Rescission right and consequences

See recission.

7. Guarantee

If the recipient discovers damage to the goods which was caused while in transmit, the recipient is obliged to report that damage without delay to the carrier. Other identifiable transport damage is to be reported in writing to us within 14 days of receipt of the goods at the latest. However, this has no effect on your statutory guarantee rights.

We are not liable for defects which arise as a consequence of improper handling, normal wear and tear, or third-party tampering. If the goods are repaired by the recipient or by a third party without our written consent, the guarantee claim against us ceases to exist.

8. Limitation of liability

Insofar as nothing to the contrary arises from the following, more extensive claims of the customer – regardless of the legal grounds – are excluded. Therefore, Stronghold-Terrain UG (haftungsbeschränkt) is not liable for damage to the delivered item itself; in particular, Stronghold-Terrain UG (haftungsbeschränkt) is not liable for lost profit or for other pecuniary loss suffered by the customer. Insofar as Stronghold-Terrain’ UG (haftungsbeschränkt)  contractual liability is excluded or limited, this applies also for the personal liability of employees, representatives and vicarious agents.

The foregoing limitation of liability does not apply insofar as the cause of the damage or loss is due to intentional behaviour or gross negligence or insofar as there is personal injury. In addition, it does not apply if the purchaser makes claims which are regulated by legislation. The provisions of the German Product Liability Act remain unaffected hereby.

If Stronghold-Terrain negligently breaches a fundamental contract obligation, the compensation obligation for property damage is limited to the damage or loss typically suffered.

If subsequent performance takes place by way of replacement delivery, the purchaser is obliged to return the first shipment of goods to Stronghold-Terrain within 30 days, at Stronghold-Terrain UG (haftungsbeschränkt)’ cost.

The return of the defective goods must be done in accordance with the statutory provisions. Stronghold-Terrain hereby reserves the right to claim compensation subject to the statutorily-prescribed prerequisites.

The period of limitations is three years. The period starts to run upon delivery of the goods.

9. Retention of title

The goods delivered remain our property until they have been paid for in full.

10. Data protection

We only use the data provided by you in order to process your orders. All of your data is kept strictly confidential by us. We only pass the data on to third parties (e.g. shipment services) insofar as this is necessary for the processing of your order. The order data is encrypted and transmitted securely, but we are not liable for the security of the data during transmission via the Internet (e.g. due to technical defects at the provider) or for any criminal access by third parties to data on our website. Access data for customer login which is transmitted to the customer if requested by the latter is to be kept in strict confidence by the customer because we accept no responsibility whatsoever for the use of that data.

11. Copyright

All third-party logos, pictures and graphics depicted are the property of the corresponding companies and are subject to the copyright held by the corresponding licensor. All of the photos, logos, texts, reports, scripts and programming routines featured on this website which are our own developments or have been edited and adapted by us may not be copied or used in any other way without our consent. All rights reserved.

12. Miscellaneous

Should an article no longer be available, then we will inform you accordingly before accepting your order. No compensation claim can be made against us due to articles which are no longer available. We hereby reserve the right to make price changes for individual articles.

13. Links to our website

In its decision dated 12 May 1998 – 312 O 85/98 – “Liability for Links”, the Regional Court of Hamburg ruled that anyone who provides a link on a website can be co-liable for the contents of the linked website. Pursuant to the RC decision, this can only be prevented if an express disclaimer is given about those contents. For this reason, we hereby distance ourselves expressly from all contents of all of the websites to which our website links. This declaration applies for all of the links featured on our website.

14. Validity of the GTC

Placing an order is deemed to constitute acknowledgement of the General Terms & Conditions of the online shop. Should a provision of these General Terms & Conditions be null and void – for whatever reason – then the validity of the other provisions shall remain unaffected thereby. Oral agreements require written confirmation. The place of performance and the legal venue is Wesel in the case of contracts with customers which are not consumers, insofar as nothing to the contrary is stipulated by law.

Yours, Stronghold-Terrain  UG (haftungsbeschränkt)

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.